Operations and Organizational Development focuses on the people, processes, and systems that ensure the day-to-day success of an organization. The PROS team consists of seasoned practitioners who understand the complexities of operating a diverse organization while interfacing with multiple stakeholders. Using a variety of industry best practices (the Malcolm-Baldrige Criteria for Performance Excellence / NRPA Accreditation Guidelines) and our proprietary models (the PROS organizational framework and design and the PROS staffing model),

• Eliminate silos and create more efficiencies
• Proactively position the organization to seamlessly undertake a change management process
• Develop and enhance the organizational culture
• Build a better leadership infrastructure
• Build synergies / greater teamwork and cross functional strength
• Nurture and train staff to become successful leaders within the organization
• Assess optimum staffing levels to maximize productivity and eliminate waste
• Help to become best-in-class
• Meet and exceed the expectations of the elected leadership and the community